建议与医疗相关
Medical 销售的产品中的产品仅供医生或医疗人员使用
具有同等专业医疗执照的工作人员。

医疗相关产品强势
受个人健康状况、环境和使用指南的影响，
因此建议按照程序和建议使用它们
使用前请专业人员。

Celmade 不提供使用指南
个人使用。

此外，我们通知您 Celmade 确实
对于因使用不当造成的副作用不承担任何法律责任。

肉毒杆菌的最佳储存温度
毒素温度为 2°C 至 8°C。 Celmade 拥有大量储存设施
肉毒杆菌毒素。建议将肉毒杆菌毒素储存在
冰箱打开后。我们建议在 30 天内使用
打开后。

此外，由于产品的性质，
必须用生理盐水稀释，肉毒杆菌毒素一般是在
细粉末形式。因此，肉毒杆菌毒素可能会显示为空
瓶子。

Celmade 使用聚苯乙烯泡沫塑料盒运送产品
冰袋。为了保持产品温度低于8°C，产品发货
尽可能密封，可持续5至8天左右。然而，由于
由于目的地国家的季节影响，冰袋到达时可能会融化。
但不用太担心这一点。

研究表明，效果
温度变化对肉毒杆菌毒素的功效只是损失
高达10％。也就是说，它仍然有效并且不是很危险。

（像 Innotox 这样的产品可以
储存温度最高可达 40°C，因此不受储存温度的影响。）

Celmade 正在确保产品的运输
采用安全坚固的包装。

有时，外包装可能是
损坏，我们不将其视为损坏。

我们将损害的定义仅限于
产品损坏或丢失、小瓶破损等。

如果它符合这些损坏标准，请
收到产品后 7 天内要求更换，我们将
退款或重新发送产品。

如有损坏，我们将支付物流
退货时产生的费用，只能通过以下方式退货
国际快递。

此外，我们的客户服务中心
提供了退货流程指南，请务必查看
退回之前请按照说明进行操作。

Yes, all products sold by Celmade are 100% authentic and original.

We work directly with licensed manufacturers and verified suppliers to ensure every item meets the highest industry standards for quality and safety.

Our products undergo strict quality control and are shipped with full confidence in their authenticity.

Shop with assurance knowing you are receiving genuine, medical-grade aesthetic products.

Important Information About Warm Shipments

At Celmade, we carefully package all temperature-sensitive products with insulated materials and ice packs.

However, during warmer months, it is possible for products to arrive at a slightly elevated temperature or with melted ice packs.

Please be assured: brief exposure to warmth during transit does not compromise the quality or efficacy of our products.

Botulinum toxins and other items are designed to withstand temporary temperature variations.

We kindly remind our customers to consider this when ordering, as melted ice packs are not grounds for refunds or returns.

Your product remains safe and effective under these conditions.

您可以通过我们的信用卡付款
购物中心、Money Gram、Western Union、Wise 或 TT 提前银行转账。

通过速汇金、西联汇款付款，
明智或TT提前银行转账，请联系我们的客服
中心提前告知您付款方式。

对于通过 Money Gram、Western 进行的付款
Union、Wise、TT提前银行转账，我们确认后即可发货
您的最后付款。

我们接受通过 Paypal 付款。请参阅您的帐户页面。
贝宝。

Yes, Celmade accepts credit card, Google Pay, and Apple Pay payments.

After you place your order, our team will manually send a secure payment link to your email.

Please check your inbox (and spam folder) for the email from our official address celmadesales@gmail.com.

You will need to use that link to complete your payment.

The link supports most major credit cards as well as Google Pay and Apple Pay for your convenience.

If you pay with Afterpay or Clearpay, your payment will be automatically confirmed at checkout and you will immediately receive a confirmation email.

If you pay using our manual payment link (credit card, Google Pay, or Apple Pay), payment confirmation may take additional time as we must first verify the transaction.

You will receive a confirmation email once your payment is verified and your order is processed.

Please check both your inbox and spam folder for this email.

You can also log in to your Celmade account and check your order status under “My Orders.”

If you have not received confirmation within 24 hours, please contact us at celmadesales@gmail.com.

所有 Celmade 货物均来自南部
韩国。运输费用和交货时间因目的地而异
国家/地区，但大约需要 3-10 个工作日。这是基于
国际快递、DHL、FEDEX等，可能会根据具体情况而变化
目的国的物流情况。这不包括武力
不可抗力，例如自然灾害、政治局势或延误
报关。

订购后开始发货时，请
输入您的 ID 和密码登录。

创建一个跟踪号码来跟踪
产品，您可以跟踪发货情况。

如果交货延迟超过7天，
请联系您所在国家的海关或客户服务中心
直接联系您当地的物流公司。交货延迟可能是由于问题
具有清关和纳税所需的文件和资格
根据目的地国家的税法，Celmade 不参与
目的地国家的税收和清关。

如需进一步查询，请联系
Celmade 的客户服务中心。

For international orders, the customer is considered the importer of the purchased products.

The customer is responsible for any customs taxes, import duties, or additional charges applied by local authorities.

Celmade’s delivery fee does not include customs duties or taxes.

Import policies vary by country, so please contact your local customs office for detailed information.

Our standard shipping rates are as follows:

For orders under $200:
For US : $30
For other countries : $40

For orders over $200:
For US : $30
For other countries : $50

Shipping for wholesale orders is calculated separately at checkout or by our sales team.

Please note: shipping fees do not include customs taxes, import duties, or additional charges imposed by local customs authorities.

If your package is held by customs, we recommend contacting the logistics carrier for assistance.

It may take up to 10 business days from the date of inquiry for us to receive an update.

During this time, we are unable to take immediate action.

If the package is stuck at customs, there are two possible outcomes:

The recipient may be required to pay customs taxes or duties to release the package.

If customs refuses the package, you can choose between two options:

You may request a refund with only the shipping fee deducted.

You may request a free reshipment of your order with a new tracking number.

If the reshipped package is also held by customs, the case will be handled individually through direct negotiation.

If the package is not released because the recipient fails to pay customs fees, no compensation will be provided.

We appreciate your understanding of customs procedures and local regulations.

You can request a shipping address change ONLY BEFORE the order has been shipped.

To request a change, please email us at celmadesales@gmail.com or contact us via WhatsApp +821029919927.

If an incorrect address is provided, Celmade is not responsible for delivery delays.

Please double-check your shipping details before completing your order to avoid any issues.

If your tracking status shows ‘Delivered’ but you have not received your package, please first contact your local logistics carrier immediately for assistance.

If you are still unable to locate the package, contact us at celmadesales@gmail.com or via WhatsApp.

We will open an investigation with the shipping carrier to help find your package.

Please note that investigations may take between a few days to 14 days, depending on the carrier and your location.

Possible reasons why your package shows “Delivered” but is missing:

The package may have been left with a neighbor or building management.

The delivery may have been mistakenly made to a wrong address.

The package may have been placed in a hidden or safe location at your address.

The package may have been stolen, after delivery. For this, we provide SIGNATURE REQUIRED option. If you do not chose this option, it can be harder to locate your package after delivery.

We recommend checking with neighbors, building security, and around your property before contacting the carrier or Celmade.

At Celmade, we carefully package all temperature-sensitive products with insulated materials and ice packs.

However, during warmer months, it is possible for products to arrive at a slightly elevated temperature or with melted ice packs.

Please be assured: brief exposure to warmth during transit does not compromise the quality or efficacy of our products.

Botulinum toxins and other items are designed to withstand temporary temperature variations.

We kindly remind our customers to consider this when ordering, as melted ice packs are not grounds for refunds or returns.

Your product remains safe and effective under these conditions.

Celmade 中的医疗相关产品
产品根据不同的税收和清关标准有不同
目的地国家的医疗法。医疗相关产品可能有
从没有医疗专业人员的公司进口时的海关问题
许可证。

尽管 Celmade 不涉及税收和
目的国海关，我们建议如下：

如果您的产品已被停止或
被海关没收的，您有权要求拆包或退回
托运人。

Celmade 可能会重新发送退回的产品。
（不含物流费用），或者退款不含运费
可能的。

退款过程中，产品检验
退回的产品到达我们手中后开始，如果没有问题
与产品一起，将被退款。

Celmade 不对产品负责
被海关没收或销毁。 
（如果可能，请退回产品。）

所有 Celmade 产品均需缴纳
韩国适用的税费。

目的地国家/地区可能征收的税费可能会有所不同，具体取决于目的地国家/地区的税法。您
负责目的地国家的进口税，并且您需要
检查您所在国家的进口税。

订单可能因各种原因延迟
例如库存不足、送货地址未知、产品停产、
付款未确认、回复延迟等。

请联系我们的客户服务中心
我们会尽快解决。

仅可取消订单
产品发货前收到，发货后不可取消订单
送货。

收到货后可以申请退货
产品。运输和退货的物流费用不包括在内
可退款，并且根据付款方式，退款可能会产生费用。

欲了解更多信息，请访问我们的
客户服务中心。

Before shipping, Celmade inspects every order and takes a photo to ensure the product and quantity match the purchase order.

If you believe an item is missing, please carefully check all areas of the box and packaging.

Sometimes smaller products can be overlooked or tucked inside protective materials.

If you still cannot locate the item, contact our customer service team at celmadesales@gmail.com.

We will verify your order against our records and inspection photos.

If a missing item is confirmed, we will either ship the missing product at no additional cost or offer you a refund for the missing item.

我们将在 14 天内换货或退款
以下情况。

另外，请联系我们的客户服务
中心提前指导换货、退款手续。

1.产品损坏

2. 发错产品

3. 产品缺失

4. 客户改变主意

我们不支付退货运费
因顾客改变主意而退款。

退款方式可能因具体情况而异
初始付款方式，我们不补偿由此产生的付款费用
付款期间。

此外，还可能会增加退款费用
由于客户改变主意而退款。

对于超过 14 天后的订单
收到产品后，我们认为交易已结束。

请在收到产品后 14 天内向我们提供损坏产品的详细视频。

我们将损坏的定义限制为内部
产品损坏或丢失，西林瓶破损等，以及
包装盒外部的损坏不视为损坏。

请将您改变主意的情况报告给
客户服务中心收到产品后 14 天内。如果产品
由于客户的过错造成的产品损坏，产品无法退货。

在退回产品之前，请提交一份
视频显示产品是否正常。

我们不负责运输费用
因退货而产生的费用。

另外，根据情况可能会收取退款费用
首期付款方式。

Celmade的医疗相关产品
建议仅由有执照的医疗专业人员使用产品。

因为医疗相关产品非常
受个人健康状况、环境和使用指南的影响，
被无经验或无执照的人误用的情况，即使是由有经验的人使用
被许可人，可能会导致不良的性能和结果，具体取决于
最终客户的医疗状况和病史。

各种情况是无法预测的
环境和流程以及每个人的健康状况，并验证
使用过程中出现的不良后果。我们宣布
我们的网站上有我们产品的详细产品特性。所以我们
建议您仔细考虑注意事项来选择我们的产品
以及使用时的产品细节。

Celmade 不承担任何产品责任
表现和不满或不利影响。

但是，如果您因以下原因想要退款
使用后对产品不满意，请提交详细视频
关于从第一次开通到出现不满意情况的使用过程
我们。然后，经过仔细审查并与我们的质量控制团队协商后，我们
将与您联系以决定是否对产品进行退款。

欲了解更多信息，请联系我们
客户服务中心。

我们的客户服务中心为您提供帮助和指导。请使用批发查询表与我们联系。